Q. WHERE ARE YOU HOMELESS?
Melbourne, Australia. Come visit.
Q. WHEN I CHECKOUT I RECEIVE A “NO SHIPPING OPTIONS” MESSAGE – WHAT HAPPENED?
There’s a few possibilities:
1. As much as we’d like it otherwise, some items are no longer available in all territories. If you have tried to order a title that is not available in your region, it will return a “No Shipping Options” message. There’s usually an “AVAILABLE ONLY FOR xxxx ORDERS” notice. Remove that release and you will be able to continue with the rest of your order. For example, our Used Vinyl items and the labels we distribute (Captcha, Crypt, 12XU, Monofonus etc) are only available within Australia, unless you’re prepared to pay the higher costs for shipping from Australia.
2. The shipping costs are based on total weight of the combined order. If you are ordering many titles at once, it’s possible the weight of the order is above the maximum we have created in the system. Contact us for a shipping quote.
3. The country you require shipping to is not included in the extensive list of countries entered in our system. Please contact us and we will calculate a shipping quote.
Q. WHY ARE SOME RELEASES “AVAILABLE FOR AUSTRALIAN ORDERS ONLY”?
This is to avoid ordering and checkout problems associated with shipping.
These titles are in our warehouse only – our fulfillment partners in USA and Europe do not have stock.
Q. THE D/L CODE I HAVE DOES NOT WORK OR IS INVALID – CAN YOU SEND ME A NEW ONE?
We are happy to help resolve problems, please contact us and provide the artist, title and d/l code.
Q. WHAT IS THIS “FREE SHIPPING – FITZROY PICKUP” OPTION?
DO I HAVE TO LIVE IN FITZROY?
As massive record collectors ourselves, we hate paying for shipping, so this option provides you the opportunity to come visit our record store in Fitzroy – Strangeworld Records – and collect your record(s) in person. All we ask is that you be punctual and not leave us having to store the purchase for months. If you have selected this option and we’ve tried emailing a few times to arrange collection without a reply, we’ll just wait until we hear from you okay?
Q. I’M IN THE USA AND NOTICE YOU CHARGE AUD $10 FOR MEDIA MAIL SHIPPING, WHICH IS ONLY U.S $3.20-$4 (MAYBE $5 INCLUDING MAILER) IN TOTAL COSTS – WHY THE EXTRA CHARGE?
We provide a fulfillment service, based outta New York, which allows us to offer MUCH CHEAPER shipping than were the records to ship from Australia, which would set you back approx AUD $20 for one record. Nobody works for free and when you factor in our guys time and post office dealings, he’s not about to retire on what he makes outta Homeless.
Q. WHERE IS MY ORDER?
We usually ship orders within 5 days of receiving it. Please allow 2 weeks on top of this for delivery.
If you placed a pre-order, the release date can be found within the product or release page.
Please be patient as delays can happen at the pressing plant. We ship all pre-orders so the goods arrive as close to release date as possible.
Q. I ORDERED MULTIPLE ITEMS BUT HAVEN’T RECEIVED ANY RECORDS YET. WHERE ARE THEY?
If you order an instock item with a preorder, these items will ship when the preorder becomes available. This is due to only one shipping charge applied to your order. Sorry, but we cannot ship items separately – postage costs are expensive and we’re not Amazon, being prepared to lose money on each transaction. We recommend ordering preorder items in a separate transaction, so they don’t hold up delivery of the rest of your order. We can be flexible and as record collectors ourselves, hate paying repeatedly for shipping. Please see above “Q. WHAT IS THIS “FREE SHIPPING – FITZROY PICKUP” OPTION?”
Q. I PAID €3-4 / $4-5 MORE FOR SHIPPING THAN WAS PAID BY HOMELESS TO SEND THE PACKAGE – WHY THE EXTRA CHARGE?
We have fulfillment partners in France, UK, Netherlands and USA, which allows us to offer MUCH CHEAPER shipping than it would be were the records to ship from Australia. Nobody works for free, so this small extra charge pays for the mailer and our fulfillment persons time and effort.
Q. I HOST A RADIO SHOW/PODCAST/BLOG AND WOULD LIKE TO FEATURE HOMELESS RELEASES. CAN YOU ADD ME TO THE PROMO LIST?
Sure. Send us an email with a brief description or link to what you do and we’ll hook you up! D/L codes only.
Q. DO YOU ACCEPT DEMOS?
We are not actively seeking new submissions as our release schedule is fully booked into the near future. If you are willing to wait and have considered whether your sound fits the Homeless aesthetic (this is very important!) then post the tunes to: PO Box 2123, Brunswick East, VIC 3057, Australia or email us. We do receive a high number of demos so unfortunately we are unable to provide anything more than a brief reply when we can.
Q. WOULD YOU BE INTERESTED IN DOING TRADES WITH MY DISTRO?
Possibly. We’ve started distributing some of our favourite labels as of January 2015.